Finlay made the unprecedented attempt to bare all all thoughts on child protection in the latest GMC News. Finlay can often be economical with the Truth. He has been economical with his statistics. This is what he said
We present the Complaints roll call made by Penny Mellor and her associates
Psychologist
Lisa Blakemore Brown.
Doctors
1. Dr Frank Bamford, MD, FRCP, DCH, Hon.FRCPCH, FFPHM, DPHRetired Consultant Paediatrician and Reader in Paediatrics,
2. Dr Arnon Bentovim, MB, BS, FRCPsych, FRCPCH, DPMHonorary Consultant Child Psychiatrist,
3. Dr Sir Iain Chalmers MB, BS, MSc, DSc, DCH, FRCP Ed, FFPHM RCP.
4. Dr Paul Davis, MB, BCh, MRCP, DCH, DObstRCOG, FRCPCH
5. Dr Dewi Evans, MB, FRCP, DCH, DObstetRCOG, FRCPCH
6. Dr David Foreman, MB, ChB, MSc, FRCPsych
7. Dr Danya Glaser MB, BS, FRCPsych, DCH
8. Dr Edmund Hey, MA, DM, D Phil, FRCP, Hon.FRCPCH, DCH
9. Dr David Jones, MB, BCh, FRCPsych, DCH, DObstRCOG, FRCPCH
10. Dr Mike Lowry, MB ChB, FRCP, DCH, FRCPCH
11. Dr Harvey Marcovitch, MA, FRCP, DCH, FRCPCH
12. Professor Sir Roy Meadow, MA, BM BCh, FRCP, FRCPE, DCH, DObstRCOG,
13. Professor Peter Milla, MSc, MB, BS, FRCP, FRCPCH
14. Dr Evan Picton-Jones MB, BChGeneral Practitioner, Crymych, Wales
15. Dr Keith Prowse, MD, FRCP
16. Dr Chris Rittey, MB, BCh, FRCPCH, MRCP
17. Dr Martin Samuels, BSc, MD, FRCP, FRCPCH, DCH
18. Professor Joe Sibert, MA, MD, BChir, FRCP, DCH, DObstRCOG, FRCPCH
19. Dr Robert Smith, MB, ChB, FRCPCH, FRCP
20. Professor David Southall, OBE, MD, FRCP, FRCPCH
21. Professor John Stephenson, MA, DM, Hon.FRCPCH, FRCP, DCHConsultant in Paediatric Neurology and Honorary Professor Glasgow University
22. Dr John Chapman who wrote in the BMJ (2005) ( added to the list on 10th May 2007)"I posted a response yesterday. I did not include my email address deliberately. This morning I have received an email from Penny Mellor who is reporting me to the GMC and the Royal College of Paediatrics & Child Health for a perceived breach of patient confidentiality. Beware" Penny Mellor stated " Finally unless you have obtained permission from the family to give details of the case in which you were an attending doctor, I do believe that you have breached patient confidentiality by leading the reader of your response to the article in which the child's name appears" (2005)We would like to know what happened to Dr John Chapman Penny ? Did you win the complaint or not?
NURSES referred to the UKCC by Mrs P Mellor and her associates
Peter BlythinHead Nurse, North Staffordshire Hospital NHS Trust
Elaine ChaseSouthend Community Care NHS Trust
Jane Noyes RSCNMRC Clinical Fellow,Teresa Wright RSCN
Clinical Nurse Specialist,Other nurses
Anona Turner RMN, Cert. Group Analyst Psychotherapy
Annette Smith SRN,
Kath T Howarth,
Jennifer A Clark,Editors criticising Ms Penny Mellor
Dr Rita Pal Editor NHS Exposed.
GMC Comment on Vexatious Complaints.
The Executive Summary of the January 2007 Report into complaints against Child Protection Professionals [ Royal College of Paediatrics] is interesting as it shows the problems doctors face . There has been a serious problem for the last 10 years. The GMC have had 10 years to get their system in order to protect doctors against vexatious complaints. Even though articles have been written about it, the problem has been ignored by regulatory bodies like the General Medical Council. In the last 10 years, Finlay Scott has been unable to ensure there was a vexatious complaints policy at the GMC to protect doctors. He has been asked the question repeatedly over the last year and he has a judicial review to deal with regarding this problem. Finlay Scott though fails to deal with this important issue and glosses over the serious problems currently wasting GMC funds [ doctor's subscriptions].
Executive Summary of Investigation into Complaints against Child Protection Professionals.
Child protection is a complex and emotive area for any professional. A Royal College of Paediatrics and Child Health (RCPCH) survey (2004) i demonstrated that paediatricians in the field are often the targets of unfounded complaints and that the number of such complaints was rising. Although over 97% of complaints were subsequently unproven, the survey identified that complaints had a profound impact on the professional and private lives of some paediatricians and had influenced their willingness to undertake future child protection work.
The findings of this survey prompted a more detailed qualitative study to explore the nature and impact of complaints made against paediatricians in relation to child protection. The research undertaken was commissioned by the RCPCH as part of an ongoing programme of activity to support doctors working in child protection.
Semi-structured interviews with a representative sample of 72 paediatricians drawn from the 2004 survey were conducted during mid-2005. Interviews were recorded and transcribed and the transcripts thematically analysed with NVIVO software. The sampling method used enabled the inclusion of a broad spectrum of paediatric experiences and the complaints discussed varied both in relation to the nature of the complaint and how far they progressed through the system. It is acknowledged that a limitation of the study was that the views of complainants were not sought, mainly because of ethical and practical difficulties of identifying complainants within the project time frame.
The College Research
Division has recently received funding for a project involving parents that will be used to complement the findings from this study.The study identified common themes in relation to complaints and considered strategies that might minimise complaints. It also highlighted the more general concerns expressed by paediatricians about their roles in safeguarding children, including educational and training needs.
Safeguarding children – the paediatric role
• Child protection is just part of safeguarding and promoting the welfare of children. While effective child protection is essential, the primary focus for all agencies and individuals should aim to proactively safeguard and promote the welfare of children so that the need for action to protect from harm is reduced ii. However, where there is evident harm or the risk of suffering significant harm then there may be a need for professionals to act in order to protect the child.
• Child protection work is very different from other areas of paediatrics. Respondents suggested that those not directly involved with child protection issues do not fully appreciate the difficulties and complexities.
Complaints Against Paediatricians - January 2007
11. Safeguarding children can be a challenging and emotive area of work for paediatricians.
The consequences of not recognising abuse can be devastating, so it is understandable that
some may balance their decision on the side of caution when considering whether or not to
make a referral to social services. However, the impact on families of an inappropriate referral can be equally devastating and this tension sets child protection work apart from
other clinical assessments.
Understanding complaints
• Many paediatricians interviewed accept that complaints are a recognised risk of the job
when child protection issues arise.
• When a child with suspected non-accidental injury presents directly to the paediatrician, it
is the paediatrician who initiates the referral to social services. Paediatricians are aware that
this responsibility brings the risk of complaints.
• Paediatricians are aware that the evidence-base behind many physical signs of abuse is weak, and that this places them in a particularly vulnerable position. They sometimes feel under pressure from other agencies to be able to make a definitive decision about non-accidental injury.
• Paediatricians highlighted the particular difficulties of safeguarding children where there were concerns relating to emotional abuse, neglect or fabricated or induced illness.
• Many complaints were triggered by the process of making, or excluding, decisions about possible non-accidental injury. Some parents clearly feel aggrieved when a non-accidental cause is considered even if subsequently ruled out, particularly when a second opinion did not agree with the original diagnosis.
• A small number of complaints may have occurred because of failure to follow good practice. Following the best practice outlined in Government guidelines ii as well as the Child Protection Companion (RCPCH, 2006) could help to minimise these complaints.
• The research highlighted the personal toll complaints can take. Paediatricians have been threatened, received threatening and unpleasant letters, been attacked, stalked, spat on,
and accused of child abuse and even child murder.
• The complaints process, particularly that of the GMC, causes considerable concern for some paediatricians. The process can take too long to resolve, with little or poor communication from the investigating authority on the progress of the complaint.
Communication
• Communicating concerns of abuse to parents changes the normal collaborative partnership
between doctors and parents, and paediatricians reported finding this a difficult area.
Complaints Against Paediatricians - January 2007
12.Communicating child protection concerns to parents or to members of the multi-disciplinary team often resulted in a complaint.
• Multi-agency working clearly still presents some challenges. Multi-agency and multidisciplinary working is extremely important. It is the most effective way to safeguard children; it facilitates clear lines of responsibility; it offers parents and families more appropriate support and can lessen the burden of individual accountability. The Children Act
2004 and the updated guidance for all agencies offered in Working Together to Safeguard
Children 2006 ii should encourage the development of more effective and accountable
multi-disciplinary teamwork.
Training
• Paediatricians feel very strongly that appropriate training and practical experience for doctors at all levels are vital components to enable children to be better protected.
• While the new RCPCH child protection training packages for SHOs are welcomed there
are concerns about how this initiative could be encompassed and developed within the reduced working hours.
• Appropriate training for more senior members of staff including those already working in
child protection is urgently required.
Resources
• A shortage of resources to undertake child protection work is a common problem. In some
cases this indirectly resulted in complaints such as when there was no private space to talk
with parents or examine children or when a lack of availability of specialist staff out-of-hours
required families to stay longer in hospital than was otherwise necessary.
• Effective child protection takes time and yet insufficient time to do the job properly was
often cited as one of the main causes of problems. Despite the recommendations in the
RCPCH job descriptions for named and designated doctors iii, iv there is still considerable
variation between NHS trusts in terms of time allocated for child protection roles.
Support
• Paediatricians working in child protection need more support. Support needs identified
include personal support and mentoring from colleagues, support from trusts when a complaint has been made as well as general support from the College and other national
bodies.
• Good local support networks and forums for discussing difficult cases may encourage good
practice. Using such resources should be seen as a normal part of child protection work and
not a sign of professional weakness.
Complaints Against Paediatricians - January 2007
13 College role
• Paediatricians see an important role for the College in raising the profile of child protection
work with the public. Increasing knowledge and understanding about child protection and
the role of paediatricians could help to alleviate fears and misconceptions within the general
public. Furthermore, encouraging a dialogue between paediatricians and families could work
towards effective partnerships for safeguarding children.
• There is extreme concern about the media reporting of recent cases against paediatricians
and the vilification of colleagues. It is seen as essential for the College to take a more
proactive stance in relation to specific cases ensuring that both paediatricians and the media
have accurate information about any high profile child protection complaint.
Conclusion
This research has identified elements required to reduce the number of unfounded complaints
while ensuring that children are safeguarded and that both paediatricians and families feel fairly treated. Some of these elements would appear to be easily put into place, others less so.
However the important message is that while paediatricians accept safeguarding children can
make them vulnerable to complaints, unless some of the issues highlighted in this research are
addressed there will continue to be a reluctance to take on essential child protection roles.
Recommendations from the College
Training and education
• There is an urgent need for ongoing child protection training for consultants and others
already working in child protection. Although training materials for career grade doctors are
currently in development, interim training courses should be put into place during this
development phase to fast-track child protection training for those already working in
the area.
• The child protection training packages should include components to enable doctors to
understand the boundaries and limitations of other professionals involved with the child
protection process as well as modules and role-plays in relation to court appearances.
• There is an urgent need to increase the training for those working in child protection on
effective communication with families. This training should be informed by an understanding
of the parents’ perspective when there are potential child protection concerns.
Complaints Against Paediatricians - January 2007
14• Attendance at multi-disciplinary and multi-agency training courses at local level should be
mandatory to enhance the effectiveness of child protection teams. Where these are already
in place the College could facilitate the sharing of locally developed training materials via its
website.
Time pressures
• An audit of designated and named doctors would identify workload pressures and evaluate
job descriptions in relation to RCPCH recommendations. The findings of such an audit would be of use to individual members in their negotiations with trusts in ensuring an appropriate time allocation for child protection work.
Support
• The RCPCH leaflet v on sources of support and advice should be updated and disseminated
more widely.
• The RCPCH should consider developing a list of members with experience in child protection who can provide mentoring and support for individuals.
• Child protection networks should be developed to allow advice to be given in the management of all cases and consideration should be given to the need to have two doctors
involved in decisions to make formal referrals to social services.
Information and media
• The College should work with other organisations such as the NSPCC and Children First to
develop good quality information for the public on the role of paediatricians in child
protection.
• The College should exploit any opportunity to raise the profile of child protection work and
the role of paediatricians in the media.
• The College should provide accurate information to its members in relation to legal rulings on court findings.
Complaints Process
• The College should continue to engage with the GMC, National Clinical Assessment Service, the Ombudsman’s office, and NHS trusts to improve the handling of complaints against paediatricians and to ensure fair service standards are set in relation to communication with the paediatrician and timely resolution of the complaint.
Complaints Against Paediatricians - January 2007
15
• The College should explore the feasibility of implementing the recommendations of the
Working Party on Fabricated or Induced Illness vi in relation to complaints. The recommendation that complaints from the family in relation to a child protection case should
be first investigated as a complaint against the employing health or social service department is particularly important.
Evidence-base and primary research
• The College should continue funding both primary and secondary research to improve the
evidence-base for the physical signs of abuse.
• There is an urgent need to undertake more research that considers the families’ perspective
to the child protection process and develop ways to communicate concerns more effectively with parents. The College intends to undertake research in this area.